Contact Jilipark – We’re Here 24/7
Multiple support channels are available, and pick the one that fits your situation best.
| Channel | Details | Best For |
|---|---|---|
| Live Chat | 24/7 on jilipark.store | Urgent issues, fastest response |
| support@jilipark.store | Account review, document submission | |
| Phone | +63-997-270-4388 | Escalations |
| In-App Support | Via the Jilipark mobile app | App-specific issues |
One thing to know before you reach out: the support team will never ask for your password, OTP, or full banking details. If anyone claiming to represent Jilipark requests this information, do not share it.
Support Hours & Response Times
Live chat runs 24 hours a day, seven days a week, with no callbacks, no queues outside of peak hours. It is the fastest way to get a response for anything time-sensitive.
Email support is review-based. Messages are handled in the order received, so use this channel for non-urgent matters, and KYC document submission, account review requests, or written records of a dispute.
In-app support is available during an active session on the official mobile app.
The platform operates on a 23:00–22:55 daily window, with a five-minute maintenance pause each day. Support channels remain active through this window.
Both English and Filipino (Tagalog) are supported across all contact channels.
Visit or Write to Us
For formal correspondence or regulatory reference, the registered details are:
- Address: Quirino Ave, Parañaque, 1701 Metro Manila
- Email: support@jilipark.store
- Phone: +63-997-270-4388
- Website:jilipark.store
Note: jilipark.store is the only official domain. Mirror domains, including .com, .bet, .win, .cc, .live, and jilipark66/77/88/99.com, are access redirects, not separate platforms. Always verify you are on the official site before submitting any personal or financial information.
Common Issues We Can Help With
The support team handles a wide range of player queries across all verticals and account functions. Common topics include:
- Login access issues and password recovery
- Deposit not reflecting, or withdrawal pending
- Bonus eligibility, turnover requirements, and claim windows
- App download and installation — Android APK setup or iOS profile trust
- KYC verification and government ID submission
- VIP tier status, weekly salary eligibility, and birthday gift claims
- Real-time cashback manual claim questions
- Self-exclusion and responsible gaming requests
Complaints & Dispute Resolution
Most issues are resolved at first contact through live chat. If your concern is not resolved at that point, follow the steps below.
- Step 1 — Live Chat: Raise the issue directly with the support team. Provide your registered account details and a clear description of the problem.
- Step 2 — Email Escalation: If the issue remains unresolved, send a written account to support@jilipark.store. Include your account name, the date of the incident, and any reference numbers provided during the initial contact.
- Step 3 — Regulatory Reference: Jilipark operates under PAGCOR, the Philippine Amusement and Gaming Corporation. If a dispute cannot be resolved through internal channels, players may raise the matter directly with PAGCOR as the governing regulatory authority.
Protect Your Account
Official support operates exclusively through the channels listed on this page. The team will never initiate contact asking for sensitive credentials.
If you receive an unsolicited message claiming to be from Jilipark support, via social media, SMS, or any channel not listed here, do not respond. Report it immediately through live chat so it can be flagged.
⚠️ Responsible Gaming: Gaming involves financial risk. Play responsibly. Seek support if gaming affects your daily life. Players must be 18+.